SUPPORT 

GENERAL INQUIRY

Inquiry

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CUSTOMERS

Please don’t hesitate to reach out if you have any questions regarding Ikembe. Our goal is to make your experience on Ikembe as pleasant as possible.  

PAYMENTS

Payments on Ikembe are very secured and processed with our trusted service provider Stripe. You can rest assure that your banking information is highly protected with Stripe. Certain payments are flagged for review through Radar to avoid fraud. 
If you are having issues with submitting a payment, please follow these simple preliminary steps to troubleshoot.
•    Make sure your internet connection is working properly and is high speed
•    Check that your payment method (credit card, debit card, PayPal) is valid
•    Refresh your checkout page but make sure you don’t hit submit payment twice
If it doesn’t work please contact us for further assistance.

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DISPUTES

In case of a dispute, we suggest that you first contact us so we can be aware of the dispute. We will try to resolve the issue amicably because it is in our best interest that we accommodate or compromise with our customers to keep them happy.

Please send us a description of the dispute (include item# or reference # if possible).

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CORPORATE LOCATION

123 44TH 

UNION CITY, NJ